Bloodlines Help: Key Grabber

Sometimes if you have a new avatar you are trying to turn, the Bloodlines products vendor will not deliver the HUD when gifted.

It does not recognize their name since they are so "young" or new. If this is the case, have the person "touch" the red or yellow pyramid (key grabber) near the vendor board.  This will put their name in the system to be recognized.

Their new HUD should be delivered within 15 minutes after doing so.  I often have the person touch the key grabber first just to avoid frustration and the chance they might change their minds in having to wait so long.